Job Description – Head of Technology Job title: Head of Technology Main purpose of job: To lead, manage and develop Metfriendly’s IT resource to meet the current and future needs of the business To appoint and manage suppliers of IT services Department: IT Location/Branch: Central Court
Position reports to: Operations Support Director
Position is responsible for: IT
SM&CR Designations & Regulatory Prescribed Responsibilities
SM&CR Designations: Function requiring qualifications (FCA)
Regulatory Prescribed Responsibilities:
Length of contract: Permanent Salary: Job Family: Direct Report to SLT
Key Tasks/ Main Responsibilities
1. Lead Metfriendly’s IT resource
a. Maintain focus on delivering value for our members in all IT activity
b. Build on the IT strategy in liaison with the Operations Support Director
c. Manage and prepare budgets as required
d. Lead IT in delivering the strategy
e. Support the delivery of the transformation project
f. Liaise across the business to ensure good working relationships
2. Establish and/or maintain a strong IT management framework, including
a. A planning and delivery cycle
b. Effective coordination within the IT resource and with other business functions
c. Effective project management
d. A software development lifecycle
e. A settled approach to testing and change management
f. Processes to receive, manage and coordinate business requirements factoring in
cost/benefit analysis for IT change
g. Policy and process documentation and management.
h. Develop systems standards, specifications and recommend upgrades when and
where applicable
i. IT disaster recovery plans
3. Build and deliver Metfriendly’s IT strategy based on the agreed business plan
4. Manage and develop the team
a. Ensure good succession planning
b. Eliminate key man risk
c. Support and ensure the development and high performance of IT team members
d. Recruit new team members as required
e. Appoint external resources as required
f. Line management of team members
5. Supplier management
a. Ensure best practice in procurement
b. Ongoing review of suppliers ensuring SLAs and deliverables met
6. Maintain and upgrade professional knowledge, skills and development by attending seminars and training programs and reading trade and professional journals and publication.
7. Provide training to others as appropriate. 8. Any other duties as required by the Operations Support Director.
Key Soft Skills/ Behaviours
1. Commercially minded 2. Delivery focused 3. Team player – works collaboratively in a matrix structure 4. People focused – managing and motivating team as per culture and values 5. Member focused – able to demonstrate a customer-centric focus 6. Decision making – acting with integrity and thinking analytically 7. Strong manager – ability to deliver business plans, leading and managing teams to
ongoing success 8. Persuasion and influencing – clear thinker and an excellent communicator verbally and in
writing: conceptualize and articulate complex concepts to a wide variety of audiences 9. Exceptional organisational skills with the ability to create structure and impart skills to
others 10. Good relationship building and networking skills; approachable 11. Self-starter – dynamic and able to work on own initiative 12. Positive, proactive, motivated and enthusiastic and able to engender these attributes in
others 13. Knowledgeable and reliable 14. Adaptable and flexible 15. Willing to learn new skills
Essential Skills/Competences
1. Experience in the latest trends and best practice in IT systems and software 2. Technical expertise – relevant qualifications and/or work experience and certification 3. Business understanding of working in a regulated financial services environment 4. Experience in delivering value to both end-consumers and internal IT users 5. Managerial and supervisory skills 6. Experience of managing and preparing budgets 7. Results and outcome driven 8. Good skill level with MS Office package and computer literate 9. IT Project management skills and experience 10. Analytical and problem-solving skills – proficient in reporting 11. Time-management – work under tight schedules and deadlines 12. Team player 13. Read, analyse and interpret professional journals, procedures and government
regulations 14. Understand, practice and enforce safety procedures and precautions 15. Previous hands-on experience of managing a complex virtualised server environment 16. Previous hands-on experience of managing a formal software development environment
METFRIENDLY – VISION/MISSION/VALUES
Vision To be the trusted provider of financial solutions relevant to the Police family.
Mission To be a commercially strong and modern mutual society that has the financial security of the Police family at its heart.
Values We earn T.R.U.S.T. by:
• Treating our members, team and other stakeholders with courtesy, respect and professionalism. • Recognising the unique profession of policing and proudly place members at the heart of our
Society. • Understanding the need to continually improve in order to meet our members’ current and future
needs. • Striving to get things right first time. • Taking care to act with honesty and integrity at all times.